mcp-urgent-caller-triage
Prioritize inbound client calls by reading transcripts, classifying urgency, matching callers to legal client and matter context, and preparing a callback list for human review.
npx skills add zapier/gtm-cheat-codes --skill mcp-urgent-caller-triage --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# MCP Urgent Caller Triage For Law Firms Use this skill when a law firm needs to identify which inbound callers need attention first and give the callback owner context before they call back. ## Workflow 1. Accept a call transcript, call ID, or recent call-log request. 2. Pull transcript and caller metadata through Zapier MCP from the approved phone or VoIP system. 3. Classify the call into exactly one tier: Critical, Urgent, or Standard. 4. Match the caller to the approved legal case management system, such as Clio. 5. Gather context needed for a callback: secure source link, urgency evidence, assigned owner, next deadline category, and coarse status flags when approved. 6. Create a prioritized callback entry for the approved delivery channel, such as Slack, email, or Google Sheets. 7. Draft client-facing language only when an authorized firm user explicitly asks. ## Urgency Model | Tier | Signals | Response target | | --- | --- | --- | | Critical | Court date or filing deadline within 48 hours, opposing counsel deadline, safety concern, client threatening to leave | Immediate review | | Urgent | Billing dispute, repeated unreturned calls, frustrated language, time-sensitive filin
- Workflow
- Urgency Model
- Zapier MCP And SDK Role
- Output Format
- Guardrails
- Inspired By
What does the mcp-urgent-caller-triage skill do?
Prioritize inbound client calls by reading transcripts, classifying urgency, matching callers to legal client and matter context, and preparing a callback list for human review.
How do I install it?
Run `npx skills add zapier/gtm-cheat-codes --skill mcp-urgent-caller-triage --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From zapier/gtm-cheat-codes, a repository with 318 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.