support-ticket-triage
Triage support tickets by pulling helpdesk context, searching issue trackers and knowledge bases in parallel, classifying the issue, and giving reps a recommended next action.
npx skills add zapier/gtm-cheat-codes --skill support-ticket-triage --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Support Ticket Triage Agent Use this skill when a support rep needs fast, source-backed context before replying to a customer ticket. ## Workflow 1. Accept a ticket URL, ticket ID, or pasted customer message. 2. Pull ticket context through Zapier MCP: subject, body, comments, requester, tags, priority, custom fields, status, and assignee. 3. Search connected systems in parallel: - Defect tracker for open or recently fixed bugs. - Feature backlog for known gaps or expected behavior. - Helpdesk history for similar tickets and resolutions. - Knowledge base for docs, runbooks, and troubleshooting steps. 4. Classify the issue into exactly one category: known defect, feature gap, configuration issue, performance issue, or novel issue. 5. Return a concise triage summary with evidence, relevant links, and a recommended next action. 6. Draft a customer-facing reply only when the rep asks. ## Zapier MCP And SDK Role - Use Zapier MCP to read helpdesk tickets, comments, requester details, issue tracker records, feature backlog items, knowledge-base docs, and optional CRM or account context. - Use Zapier SDK only if the workflow becomes a durable automation, such as tagging, escalation packet
- Workflow
- Zapier MCP And SDK Role
- Output Format
- Guardrails
- Inspired By
What does the support-ticket-triage skill do?
Triage support tickets by pulling helpdesk context, searching issue trackers and knowledge bases in parallel, classifying the issue, and giving reps a recommended next action.
How do I install it?
Run `npx skills add zapier/gtm-cheat-codes --skill support-ticket-triage --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From zapier/gtm-cheat-codes, a repository with 318 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.