customer-interviews
Help users conduct high-impact customer interviews that move beyond surface-level feature requests to identify root emotional frustrations and specific causal triggers.
npx skills add RefoundAI/lenny-skills --skill customer-interviews --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Mastering Customer Interviews Uncover deep user pain and behavioral triggers to build products people actually need. Help the user with mastering customer interviews using insights from 11 guests and posts across Lenny's Podcast and Newsletter. ## How to Help 1. **Define objectives** - Identify the specific problem area or user segment you want to explore before recruiting participants. 2. **Draft the guide** - Create open-ended questions that focus on past behaviors and struggling moments rather than hypothetical opinions. 3. **Synthesize findings** - Analyze interview notes to distinguish between polite encouragement and genuine user pull. 4. **Validate pain** - Evaluate whether the identified problems are painful enough to warrant a new solution or behavioral change. ## Core Principles ### Focus on causal triggers Bob Moesta: "And so the real heart of the method of Jobs to Be Done is understanding the causation of what pushes people to say, 'Today's the day I got to do something different.'" Interviews should uncover the specific events and context that led to a change in behavior. Understanding the struggling moment makes seemingly irrational user choices appear rational. ###
- How to Help
- Core Principles
- Focus on causal triggers
- Observe unarticulated pain
- Actively seek disproof
- Prioritize direct observation
- Avoid the sales pitch
- Listen for signs of pull
- Templates & Frameworks
- Questions to Help Users
- Common Mistakes to Flag
- Deep Dive
- Related Skills
What does the customer-interviews skill do?
Help users conduct high-impact customer interviews that move beyond surface-level feature requests to identify root emotional frustrations and specific causal triggers.
How do I install it?
Run `npx skills add RefoundAI/lenny-skills --skill customer-interviews --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From RefoundAI/lenny-skills, a repository with 1,215 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.