suede-churn-prevention
Suede-owned retention discipline for voluntary and involuntary churn: cancel flows, pause paths, evidence-based save offers, failed-payment recovery, proactive signals, and win-back design. Use when diagnosing subscriber loss or designing a bounded retention intervention. NOT FOR: lifecycle-email production (use suede-emails), pricing architecture (use suede-pricing), paywall design (use suede-paywalls), or event instrumentation (use suede-analytics).
npx skills add JasonColapietro/suede-creator-skills --skill suede-churn-prevention --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Suede Churn Prevention Use this Suede retention playbook to reduce voluntary and involuntary churn through transparent cancel flows, bounded save offers, proactive signals, and payment recovery. ## Before Starting **Check for product marketing context first:** If `.agents/product-marketing.md` exists (or `.claude/product-marketing.md`, or the legacy `product-marketing-context.md` filename, in older setups), read it before asking questions. Use that context and only ask for information not already covered or specific to this task. Gather this context (ask if not provided): ### 1. Current Churn Situation - What's your monthly churn rate? (Voluntary vs. involuntary if known) - How many active subscribers? - What's the average MRR per customer? - Do you have a cancel flow today, or does cancel happen instantly? ### 2. Billing & Platform - What billing provider? (Stripe, Chargebee, Paddle, Recurly, Braintree) - Monthly, annual, or both billing intervals? - Do you support plan pausing or downgrades? - Any existing retention tooling? (Churnkey, ProsperStack, Raaft) ### 3. Product & Usage Data - Do you track feature usage per user? - Can you identify engagement drop-offs? - Do you have c
- Before Starting
- 1. Current Churn Situation
- 2. Billing & Platform
- 3. Product & Usage Data
- 4. Constraints
- How This Skill Works
- Cancel Flow Design
- The Cancel Flow Structure
- Exit Survey Design
- Dynamic Save Offers
- Save Offer Types
- Cancel Flow UI Patterns
- Churn Prediction & Proactive Retention
- Risk Signals
What does the suede-churn-prevention skill do?
Suede-owned retention discipline for voluntary and involuntary churn: cancel flows, pause paths, evidence-based save offers, failed-payment recovery, proactive signals, and win-back design. Use when diagnosing subscriber loss or designing a bounded retention intervention. NOT FOR: lifecycle-email production (use suede-emails), pricing architecture (use suede-pricing), paywall design (use suede-paywalls), or event instrumentation (use suede-analytics).
How do I install it?
Run `npx skills add JasonColapietro/suede-creator-skills --skill suede-churn-prevention --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From JasonColapietro/suede-creator-skills, a repository with 165 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.