escalation-workflow
Automated escalation path determination and workflow execution
npx skills add a5c-ai/babysitter --skill escalation-workflow --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Escalation Workflow Skill ## Overview The Escalation Workflow skill provides automated escalation path determination, notification generation, and workflow execution for support and customer success operations. This skill ensures that complex or high-priority issues are routed to appropriate escalation tiers with proper documentation, tracking, and SLA monitoring. ## Capabilities ### Escalation Level Determination - Evaluate issue severity and impact - Apply escalation rules and criteria - Determine appropriate escalation tier - Consider customer segment and priority - Factor in historical escalation patterns - Calculate escalation urgency scores ### Notification Generation - Generate escalation alerts to relevant parties - Create escalation handoff documentation - Produce management notification summaries - Send customer escalation confirmations - Trigger on-call and pager integrations - Compose executive briefing communications ### Progress and Aging Tracking - Track escalation progress through stages - Monitor escalation age and elapsed time - Generate aging alerts and reminders - Track owner assignments and transitions - Maintain escalation audit trails - Report on stuck or s
- Overview
- Capabilities
- Escalation Level Determination
- Notification Generation
- Progress and Aging Tracking
- Escalation Metrics Calculation
- Handoff Documentation
- SLA Monitoring
- De-escalation Support
- Usage
- Determine Escalation Level
- Generate Escalation Notification
- Track Escalation Progress
- Calculate Escalation Metrics
What does the escalation-workflow skill do?
Automated escalation path determination and workflow execution
How do I install it?
Run `npx skills add a5c-ai/babysitter --skill escalation-workflow --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From a5c-ai/babysitter, a repository with 1,642 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.