voice-of-customer-synthesizer
Aggregate customer feedback from multiple sources — support tickets, NPS comments, Slack messages, G2 reviews, call transcripts, survey responses — into a unified VoC report with theme clustering, sentiment analysis, trend detection, and actionable recommendations for product, marketing, and CS teams. Chains review-site-scraper for public review data.
npx skills add gooseworks-ai/goose-skills --skill voice-of-customer-synthesizer --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Voice of Customer Synthesizer Turn scattered customer feedback into a single source of truth. Aggregates signals from every source you have, clusters them into themes, and produces a report that product, marketing, and CS teams can actually act on. **Built for:** Startups where customer feedback lives in 6 different places and nobody has time to synthesize it. The founder says "what are customers saying?" and nobody has a clear answer. This skill produces that answer. ## When to Use - "What are our customers saying?" - "Synthesize customer feedback from last quarter" - "Build a VoC report for the product team" - "What themes are coming up in customer feedback?" - "Aggregate feedback from all our channels" ## Phase 0: Intake ### Feedback Sources (provide all you have) 1. **Support tickets** — Export from support tool (CSV: customer, date, subject, description, tags, resolution) 2. **NPS/CSAT survey responses** — Scores + verbatim comments 3. **Slack messages** — Customer channel messages, feedback channels 4. **G2/Capterra reviews** — Will scrape if product is listed (provide product name or URL) 5. **Call/meeting transcripts** — Customer call recordings or notes 6. **Churn exit s
- When to Use
- Phase 0: Intake
- Feedback Sources (provide all you have)
- Configuration
- Phase 1: Data Collection
- 1A: Internal Data Processing
- 1B: External Review Scraping (if applicable)
- 1C: Social Listening (if applicable)
- Phase 2: Theme Clustering
- Clustering Method
- Theme Template
- Phase 3: Analysis
- 3A: Sentiment Overview
- 3B: Source Comparison
What does the voice-of-customer-synthesizer skill do?
Aggregate customer feedback from multiple sources — support tickets, NPS comments, Slack messages, G2 reviews, call transcripts, survey responses — into a unified VoC report with theme clustering, sentiment analysis, trend detection, and actionable recommendations for product, marketing, and CS teams. Chains review-site-scraper for public review data.
How do I install it?
Run `npx skills add gooseworks-ai/goose-skills --skill voice-of-customer-synthesizer --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From gooseworks-ai/goose-skills, a repository with 1,091 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.