voice-of-customer-program
Stand up a Voice of Customer (VoC) program that turns feedback into action. Use when asked to build a VoC program, design a customer feedback loop, consolidate feedback sources, or set up a closed-loop feedback process. Produces a VoC program design — objectives, feedback sources and channels, a taxonomy, collection and analysis cadence, closed-loop routing, ownership, and success metrics.
npx skills add mohitagw15856/pm-claude-skills --skill voice-of-customer-program --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Voice of Customer Program Skill Design a Voice of Customer program that reliably captures what customers are telling you across every channel, turns it into prioritized signal, and closes the loop — so feedback changes the product and the customer hears back. ## What This Skill Produces - Program objectives and the decisions VoC should inform - A map of feedback sources and how they flow into one place - A feedback taxonomy for consistent tagging - Collection, analysis, and reporting cadences - Closed-loop routing (who acts, who replies to the customer) - Ownership, tooling, and success metrics ## Required Inputs Ask for these if not provided: - **Objective** — reduce churn, guide roadmap, improve NPS/CSAT, fix onboarding - **Existing feedback sources** — surveys, support tickets, sales/CS notes, reviews, interviews, community, product analytics - **Tools** available (CRM, support, survey, analytics, a feedback tool) - **Who consumes the output** — product, CX, leadership - **Segments** to track separately and any current metrics (NPS/CSAT baseline) - **Constraints** — team size, privacy, budget ## Process 1. **Define the decisions** — what VoC must inform, so you collect signal
- What This Skill Produces
- Required Inputs
- Process
- Output Format
- Feedback Sources
- Taxonomy
- Cadence
- Closed-Loop Routing
- Ownership & Tooling
- Success Metrics
- Quality Checks
- Anti-Patterns
- Example Trigger Phrases
What does the voice-of-customer-program skill do?
Stand up a Voice of Customer (VoC) program that turns feedback into action. Use when asked to build a VoC program, design a customer feedback loop, consolidate feedback sources, or set up a closed-loop feedback process. Produces a VoC program design — objectives, feedback sources and channels, a taxonomy, collection and analysis cadence, closed-loop routing, ownership, and success metrics.
How do I install it?
Run `npx skills add mohitagw15856/pm-claude-skills --skill voice-of-customer-program --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From mohitagw15856/pm-claude-skills, a repository with 1,255 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.