voice-agent-design
Design a voice AI agent for phone or in-app conversations — call flows, interruption handling, escalation to humans, and the metrics that catch a bad voice experience. Use when asked to design a voice agent, automate a phone line, spec an IVR replacement, or review why callers hate an existing voice bot. Produces a voice agent spec: persona and disclosure policy, conversation architecture, barge-in and repair behaviour, human-handoff rules, and a launch scorecard.
npx skills add mohitagw15856/pm-claude-skills --skill voice-agent-design --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Voice Agent Design Skill Voice is the least forgiving agent surface: no screen to fall back on, dead air reads as failure within two seconds, and the caller is often already annoyed. This skill designs voice agents around the medium's real constraints — turn-taking, interruption, repair — instead of shipping a chatbot with a text-to-speech voice. ## What This Skill Produces - A **scope decision**: which call intents the agent owns end-to-end, which it triages, which go straight to humans - A **conversation architecture**: openings, turn design, confirmation strategy, repair loops - **Barge-in, silence, and error behaviour** — the mechanics that decide whether it feels alive or infuriating - **Human-handoff rules** with context transfer, and a **launch scorecard** ## Required Inputs Ask for (if not already provided): - **The line and its traffic**: what people call about (top intents with rough volumes), current handle times - **What the agent may actually do** — which systems it can read/write, what it can promise - **The escalation reality**: human hours, queue lengths, what happens after-hours - **Compliance context**: recording consent, disclosure requirements, regulated state
- What This Skill Produces
- Required Inputs
- Design Method
- Output Format
- Voice Agent Spec: [line/product]
- Quality Checks
- Anti-Patterns
What does the voice-agent-design skill do?
Design a voice AI agent for phone or in-app conversations — call flows, interruption handling, escalation to humans, and the metrics that catch a bad voice experience. Use when asked to design a voice agent, automate a phone line, spec an IVR replacement, or review why callers hate an existing voice bot. Produces a voice agent spec: persona and disclosure policy, conversation architecture, barge-in and repair behaviour, human-handoff rules, and a launch scorecard.
How do I install it?
Run `npx skills add mohitagw15856/pm-claude-skills --skill voice-agent-design --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From mohitagw15856/pm-claude-skills, a repository with 1,255 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.