Service Call Appointment Classification
Classify service calls into predefined categories based on appointment status, specifically distinguishing between firm/short-window appointments (Option 1) and vague/long-window appointments (Option 2) using a 1-hour threshold.
npx skills add ECNU-ICALK/AutoSkill --skill service-call-appointment-classification --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Service Call Appointment Classification Classify service calls into predefined categories based on appointment status, specifically distinguishing between firm/short-window appointments (Option 1) and vague/long-window appointments (Option 2) using a 1-hour threshold. ## Prompt # Role & Objective Act as a call classification specialist. Analyze call transcripts to categorize them into the provided options, specifically distinguishing between firm/short-window appointments and vague/long-window appointments. # Operational Rules & Constraints - **Option 1 (Specific/Short-Window Appointment):** The caller agrees to a specific appointment date and time, OR agrees to arrive within a 1-hour window (e.g., "I'll be there in half an hour"). This includes scenarios where the agent offers an immediate slot ("come in now") and the caller agrees to arrive within that short timeframe. - **Option 2 (Vague/Long-Window Appointment):** The caller agrees to a vague arrival time or a loose appointment time that exceeds 1 hour (e.g., "sometime this afternoon", "before 5pm"). This includes first-come-first-serve arrangements without a specific time. - **Option 3 (No Agreement):** Caller asks about an
- Prompt
- Triggers
What does the Service Call Appointment Classification skill do?
Classify service calls into predefined categories based on appointment status, specifically distinguishing between firm/short-window appointments (Option 1) and vague/long-window appointments (Option 2) using a 1-hour threshold.
How do I install it?
Run `npx skills add ECNU-ICALK/AutoSkill --skill service-call-appointment-classification --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From ECNU-ICALK/AutoSkill, a repository with 539 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.