rma-failure-analysis
Turn field returns into a structured failure-analysis report — RMA triage taxonomy (NTF vs real failures), Pareto by verified failure mode, 8D-style containment→root-cause→corrective-action structure, and cost-of-quality framing. Use when asked to analyse RMA data, investigate field returns, run failure analysis on returned units, write an 8D report, or figure out why return rates are climbing. Produces a failure-analysis report with a triage-clean Pareto, 8D actions, and the cost case for fixing each mode.
Profile →npx skills add mohitagw15856/pm-claude-skills --skill rma-failure-analysis --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# RMA Failure Analysis Skill Raw RMA data lies: it mixes buyer's remorse, user error, and shipping damage in with real design and manufacturing defects. This skill turns returns into decisions — triage first so the Pareto is of *verified* failure modes, run the top modes through 8D discipline (contain now, root-cause properly, correct permanently), and price each mode in cost-of-quality terms so the fix competes for resources on money, not anecdote. ## What This Skill Produces - A triaged breakdown of returns using a standard RMA taxonomy - A Pareto of verified failure modes with rates against units shipped - An 8D-structured analysis for each top failure mode - Cost-of-quality framing: cost per return, per mode, and the fix ROI - Prioritised corrective actions with owners and cut-in points ## Required Inputs Ask for these if not provided; analyse whatever slice exists, but state the denominator caveats plainly: - **RMA records** — return reasons, dates, symptoms, any teardown/FA findings - **Units shipped per period** — the denominator; return *counts* without it are useless - **Product age mix** — manufacture date or batch, to separate infant mortality from wear-out - **Cost inpu
- What This Skill Produces
- Required Inputs
- Analysis Framework
- Output Format
- RMA failure analysis: [product] — [period]
- Quality Checks
- Anti-Patterns
What does the rma-failure-analysis skill do?
Turn field returns into a structured failure-analysis report — RMA triage taxonomy (NTF vs real failures), Pareto by verified failure mode, 8D-style containment→root-cause→corrective-action structure, and cost-of-quality framing. Use when asked to analyse RMA data, investigate field returns, run failure analysis on returned units, write an 8D report, or figure out why return rates are climbing. Produces a failure-analysis report with a triage-clean Pareto, 8D actions, and the cost case for fixing each mode.
How do I install it?
Run `npx skills add mohitagw15856/pm-claude-skills --skill rma-failure-analysis --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From mohitagw15856/pm-claude-skills, a repository with 1,255 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.