review-response
Write the right reply to a customer review — positive, negative, or mixed. Use when asked to respond to a review, reply to a bad/1-star review, handle online reviews, or write review-response templates. Produces tailored, on-brand responses that thank advocates, de-escalate and resolve complaints, and read well to the *future* shopper who's reading them — plus reusable templates.
npx skills add mohitagw15856/pm-claude-skills --skill review-response --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Review Response Skill Reviews are read by the next buyer, not just the reviewer — so a reply is public customer service and marketing at once. A good response thanks genuinely, takes ownership without being defensive, moves the heat to a private channel, and shows future shoppers you're a business that cares. This skill writes that reply for the review in front of you, and gives you templates for next time. ## Working from a brief Given a review (or just "reply to a 1-star about late delivery"), **write the full response anyway** — infer a reasonable, on-brand reply and a fair resolution, marking specifics *(confirm/insert)* (order details, the exact remedy). Never invent facts about what happened; never argue with the customer in public. ## Required Inputs Ask for these only if they aren't already provided (else infer and label): - **The review** — the text, the rating, and where it's posted (Google, Amazon, Trustpilot, app store…). - **What happened** — your side/context if known, and whether it's resolved. - **Brand voice** — warm/formal/playful, and the name you sign off with. - **What you can offer** — any remedy you're willing to make (refund, replacement, discount, fix). #
- Working from a brief
- Required Inputs
- Output Format
- Review Response
- Quality Checks
- Anti-Patterns
- Based On
What does the review-response skill do?
Write the right reply to a customer review — positive, negative, or mixed. Use when asked to respond to a review, reply to a bad/1-star review, handle online reviews, or write review-response templates. Produces tailored, on-brand responses that thank advocates, de-escalate and resolve complaints, and read well to the *future* shopper who's reading them — plus reusable templates.
How do I install it?
Run `npx skills add mohitagw15856/pm-claude-skills --skill review-response --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From mohitagw15856/pm-claude-skills, a repository with 1,255 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.