review-responder
Monitor customer reviews across platforms and generate thoughtful, brand-aligned responses. Flags urgent negative reviews for priority attention, drafts responses that turn detractors into promoters, and tracks review sentiment trends over time.
Profile →npx skills add cosmicstack-labs/mercury-agent-skills --skill review-responder --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Review Responder ## Core Principles Online reviews are the digital word-of-mouth that makes or breaks a shop or restaurant. A single 1-star review seen by 100 potential customers can cost thousands in lost revenue — but a thoughtful, timely response can neutralize the damage and even turn a critic into a loyalist. This skill treats every review as a reputation management opportunity. ### The Four Review Response Rules 1. **Speed matters.** Respond within 24 hours (ideally < 4 hours for negative reviews). A fast response signals you care. 2. **Personalize, don't templatize.** Generic "Thank you for your feedback" responses feel dismissive. Reference specifics. 3. **Take negative conversations offline.** Public arguments never end well. Address, apologize, and invite a private conversation. 4. **Amplify the positive.** A great review is marketing content. Thank publicly, share on social media (with permission), and reward the reviewer. --- ## Skill Workflow ### Step 1 — Connect Review Sources Ask the user which platforms they use. Common sources: - Google Business Profile (most important — appears in Search & Maps) - Yelp (critical for restaurants in the US) - TripAdvisor (key for
- Core Principles
- The Four Review Response Rules
- Skill Workflow
- Step 1 — Connect Review Sources
- Step 2 — Triage by Sentiment & Urgency
- Step 3 — Draft Responses by Category
- Step 4 — Sentiment Trend Report
- Step 5 — Escalation & Internal Learning
- Step 6 — Schedule Review Monitoring
- Trigger Phrases
- Key Instructions Summary
- Common Mistakes
What does the review-responder skill do?
Monitor customer reviews across platforms and generate thoughtful, brand-aligned responses. Flags urgent negative reviews for priority attention, drafts responses that turn detractors into promoters, and tracks review sentiment trends over time.
How do I install it?
Run `npx skills add cosmicstack-labs/mercury-agent-skills --skill review-responder --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From cosmicstack-labs/mercury-agent-skills, a repository with 364 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.