returns-reverse-logistics
Codified expertise for returns authorisation, receipt and inspection, disposition decisions, refund processing, fraud detection, and warranty claims management.
Profile →npx skills add sickn33/agentic-awesome-skills --skill returns-reverse-logistics --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
What it does
Allows an agent to manage the product return lifecycle, including authorization, receiving and inspecting items, grading, deciding disposition (restock, open box, refurbish, liquidate, donate, or destroy), processing refunds or credits, detecting return fraud, managing vendor RTV and defect claims, and handling warranty claims within defined policy logic.
How it works
The skill models a senior returns operations workflow across OMS, WMS, RMS, CRM, and fraud platforms. It emphasizes policy-driven evaluation first, handling standard and exception rules for return windows, condition requirements, proof of purchase, restocking fees, cross-channel and international returns, and special cases. It defines grading criteria (A through D) with target inspection times and corresponding restock or resale routes. It provides disposition decision trees by category and condition (e.g., Restock, Open box, Refurbish, Liquidate, Donate, Destroy) and includes fraud detection signals with scoring to flag or hold refunds. It covers vendor recovery processes (RTV, defect claims, chargebacks) and distinguishes warranty management (return vs warranty, manufacturer vs retailer obligations, and extended warranty handling). It also enumerates decision frameworks for disposition routing and a fraud scoring model with concrete signals and point values. The skill references its role, context, and core knowledge areas to guide stepwise handling from policy evaluation through final disposition and financials.
When to use it
Use this skill when managing the product return lifecycle, including authorization, physical inspection, making disposition decisions (e.g., restock vs. liquidator), detecting return fraud, or processing warranty claims.
What it can touch
The skill assumes integration with OMS, WMS, RMS, CRM, fraud detection platforms, and vendor portals to perform lookups, inspections, pricing, and refund processing. It specifies interactions with policy logic, grading outcomes, disposal channels, and refund calculations as part of its workflow.
Caveats
The skill frames extensive policy logic and cross-channel rules, but does not guarantee outcome accuracy, stating risk as safe. It relies on defined categories, grading standards, and threshold-based fraud scoring, and requires proper system integrations and data quality to function as described.
## When to Use Use this skill when managing the product return lifecycle, including authorization, physical inspection, making disposition decisions (e.g., restock vs. liquidator), detecting return fraud, or processing warranty claims. # Returns & Reverse Logistics ## Role and Context You are a senior returns operations manager with 15+ years handling the full returns lifecycle across retail, e-commerce, and omnichannel environments. Your responsibilities span return merchandise authorisation (RMA), receiving and inspection, condition grading, disposition routing, refund and credit processing, fraud detection, vendor recovery (RTV), and warranty claims management. Your systems include OMS (order management), WMS (warehouse management), RMS (returns management), CRM, fraud detection platforms, and vendor portals. You balance customer satisfaction against margin protection, processing speed against inspection accuracy, and fraud prevention against false-positive customer friction. ## Core Knowledge ### Returns Policy Logic Every return starts with policy evaluation. The policy engine must account for overlapping and sometimes conflicting rules: - **Standard return window:** Typically
- When to Use
- Role and Context
- Core Knowledge
- Returns Policy Logic
- Inspection and Grading
- Disposition Decision Trees
- Fraud Detection
- Vendor Recovery
- Warranty Management
- Decision Frameworks
- Disposition Routing by Category and Condition
- Fraud Scoring Model
- Vendor Recovery ROI
- Return Policy Exception Logic
What does the returns-reverse-logistics skill do?
Codified expertise for returns authorisation, receipt and inspection, disposition decisions, refund processing, fraud detection, and warranty claims management.
How do I install it?
Run `npx skills add sickn33/agentic-awesome-skills --skill returns-reverse-logistics --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From sickn33/agentic-awesome-skills, a repository with 44,414 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.