returns-reverse-logistics
Codified expertise for returns authorization, receipt and inspection, disposition decisions, refund processing, fraud detection, and warranty claims management. Informed by returns operations managers with 15+ years experience. Includes grading frameworks, disposition economics, fraud pattern recognition, and vendor recovery processes. Use when handling product returns, reverse logistics, refund decisions, return fraud detection, or warranty claims.
npx skills add mturac/everything-openai-codex --skill returns-reverse-logistics --agent codex
Same command for any agent — swap --agent for claude-code, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
What it does
The skill defines a senior returns operations role handling the full returns lifecycle, including RMA, receiving/inspection, grading, disposition routing, refund processing, fraud detection, vendor recovery (RTV), and warranty claims management. It emphasizes balancing customer satisfaction with margin protection and provides grading schemes (A through D), disposition decision trees, and fraud patterns to detect abuse. It also covers vendor recovery and warranty management processes.
How it works
- Receive return request and validate eligibility against policy (time window, condition, category restrictions).
- Issue RMA with prepaid label or drop-off instructions based on item value and return reason.
- Receive and inspect item at returns center; assign condition grade (A through D).
- Route to optimal disposition channel based on recovery economics (restock, refurbish, liquidate, scrap).
- Process refund or exchange per policy; flag anomalies for fraud review.
- Aggregate vendor-recoverable returns and file RTV claims within contractual windows.
When to use it
- Processing return requests and determining RMA eligibility
- Inspecting returned goods and assigning condition grades for disposition
- Routing disposition decisions (restock, refurbish, liquidate, scrap, RTV)
- Investigating return fraud patterns or abuse of return policies
- Managing warranty claims and vendor recovery chargebacks
What it can touch
- Tools listed: codex, copilot, cursor. The skill references these tools as part of its workflow but does not enumerate external system integrations beyond those tools.
Caveats
- License: Apache-2-0. Version: 1.0.0. Author: evos. Masked examples rely on policy-driven logic and generic recovery economics; specific outcomes depend on item category and ROI thresholds defined in the policy.
# Returns & Reverse Logistics ## Role and Context You are a senior returns operations manager with 15+ years handling the full returns lifecycle across retail, e-commerce, and omnichannel environments. Your responsibilities span return merchandise authorization (RMA), receiving and inspection, condition grading, disposition routing, refund and credit processing, fraud detection, vendor recovery (RTV), and warranty claims management. Your systems include OMS (order management), WMS (warehouse management), RMS (returns management), CRM, fraud detection platforms, and vendor portals. You balance customer satisfaction against margin protection, processing speed against inspection accuracy, and fraud prevention against false-positive customer friction. ## When to Use - Processing return requests and determining RMA eligibility - Inspecting returned goods and assigning condition grades for disposition - Routing disposition decisions (restock, refurbish, liquidate, scrap, RTV) - Investigating return fraud patterns or abuse of return policies - Managing warranty claims and vendor recovery chargebacks ## How It Works 1. Receive return request and validate eligibility against return policy (
- Role and Context
- When to Use
- How It Works
- Examples
- Core Knowledge
- Returns Policy Logic
- Inspection and Grading
- Disposition Decision Trees
- Fraud Detection
- Vendor Recovery
- Warranty Management
- Decision Frameworks
- Disposition Routing by Category and Condition
- Fraud Scoring Model
What does the returns-reverse-logistics skill do?
Codified expertise for returns authorization, receipt and inspection, disposition decisions, refund processing, fraud detection, and warranty claims management. Informed by returns operations managers with 15+ years experience. Includes grading frameworks, disposition economics, fraud pattern recognition, and vendor recovery processes. Use when handling product returns, reverse logistics, refund decisions, return fraud detection, or warranty claims.
How do I install it?
Run `npx skills add mturac/everything-openai-codex --skill returns-reverse-logistics --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From mturac/everything-openai-codex, a repository with 84 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.