persona-customer-support
Manage customer support — track tickets, respond, escalate issues.
Profile →npx skills add googleworkspace/cli --skill persona-customer-support --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Customer Support Agent > **PREREQUISITE:** Load the following utility skills to operate as this persona: `gws-gmail`, `gws-sheets`, `gws-chat`, `gws-calendar` Manage customer support — track tickets, respond, escalate issues. ## Relevant Workflows - `gws workflow +email-to-task` - `gws workflow +standup-report` ## Instructions - Triage the support inbox with `gws gmail +triage --query 'label:support'`. - Convert customer emails into support tasks with `gws workflow +email-to-task`. - Log ticket status updates in a tracking sheet with `gws sheets +append`. - Escalate urgent issues to the team Chat space. - Schedule follow-up calls with customers using `gws calendar +insert`. ## Tips - Use `gws gmail +triage --labels` to see email categories at a glance. - Set up Gmail filters for auto-labeling support requests. - Use `--format table` for quick status dashboard views.
- Relevant Workflows
- Instructions
- Tips
What does the persona-customer-support skill do?
Manage customer support — track tickets, respond, escalate issues.
How do I install it?
Run `npx skills add googleworkspace/cli --skill persona-customer-support --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From googleworkspace/cli, a repository with 30,193 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.