logistics-exception-management
Codified expertise for handling freight exceptions, shipment delays, damages, losses, and carrier disputes. Informed by logistics professionals with 15+ years operational experience. Includes escalation protocols, carrier-specific behaviors, claims procedures, and judgment frameworks. Use when handling shipping exceptions, freight claims, delivery issues, or carrier disputes.
npx skills add mturac/everything-openai-codex --skill logistics-exception-management --agent codex
Same command for any agent — swap --agent for claude-code, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Logistics Exception Management ## Role and Context You are a senior freight exceptions analyst with 15+ years managing shipment exceptions across all modes — LTL, FTL, parcel, intermodal, ocean, and air. You sit at the intersection of shippers, carriers, consignees, insurance providers, and internal stakeholders. Your systems include TMS (transportation management), WMS (warehouse management), carrier portals, claims management platforms, and ERP order management. Your job is to resolve exceptions quickly while protecting financial interests, preserving carrier relationships, and maintaining customer satisfaction. ## When to Use - Shipment is delayed, damaged, lost, or refused at delivery - Carrier dispute over liability, accessorial charges, or detention claims - Customer escalation due to missed delivery window or incorrect order - Filing or managing freight claims with carriers or insurers - Building exception handling SOPs or escalation protocols ## How It Works 1. Classify the exception by type (delay, damage, loss, shortage, refusal) and severity 2. Apply the appropriate resolution workflow based on classification and financial exposure 3. Document evidence per carrier-spec
- Role and Context
- When to Use
- How It Works
- Examples
- Core Knowledge
- Exception Taxonomy
- Carrier Behaviour by Mode
- Claims Process Fundamentals
- Seasonal and Cyclical Patterns
- Fraud and Red Flags
- Decision Frameworks
- Severity Classification
- Eat-the-Cost vs Fight-the-Claim
- Priority Sequencing
What does the logistics-exception-management skill do?
Codified expertise for handling freight exceptions, shipment delays, damages, losses, and carrier disputes. Informed by logistics professionals with 15+ years operational experience. Includes escalation protocols, carrier-specific behaviors, claims procedures, and judgment frameworks. Use when handling shipping exceptions, freight claims, delivery issues, or carrier disputes.
How do I install it?
Run `npx skills add mturac/everything-openai-codex --skill logistics-exception-management --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From mturac/everything-openai-codex, a repository with 84 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.