knowledge-ops
Use when a Head of Ops, Knowledge Manager, or TPM-Internal needs to author, validate, or clean up company SOPs and internal runbooks (procurement intake, vendor offboarding, incident-comms cascade, employee onboarding) — including 5W2H completeness checks (Who-What-When-Where-Why-How-HowMuch), cross-link and orphan-page validation across a sprawling Notion/Confluence/Obsidian wiki, KB ingestion + hygiene reporting, and runbook step verification (named owner, expected duration, observable success signal, rollback path, escalation contact). Pairs Ishikawa's 5W2H method, Gawande's *The Checklist
Profile →npx skills add alirezarezvani/claude-skills --skill knowledge-ops --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# knowledge-ops Company SOP + internal runbook authoring, 5W2H completeness validation, and KB hygiene reporting for Head-of-Ops / Knowledge-Manager / TPM-Internal personas. ## Purpose An ops organization three years in accumulates a sprawl: 600 Notion pages, 200 Confluence runbooks, three Obsidian vaults, a `Drive/SOPs/` folder, and a `Slack #ops-questions` channel that exists because nobody can find the canonical doc. Predictable failure modes: 1. **No owner** — 40% of SOPs name "the team" instead of a person. When the doc rots, nobody is accountable. 2. **No last-reviewed date** — a years-old vendor-offboarding SOP still references a procurement tool that was sunset over a year ago. 3. **Vague success signals** — runbook step 4 says "verify the service is up". A new operator can't tell what that means. 4. **No rollback path** — incident-comms cascade runbook tells you how to send the alert. It doesn't tell you how to retract it when the alert was wrong. 5. **Orphan pages** — half the KB has no inbound links. Nobody finds them via navigation; they only exist because somebody knew the URL. 6. **Glossary drift** — "CSM" means Customer Success Manager in three docs and Customer Solu
- Purpose
- When to use
- Workflow
- Scripts
- Quick example
- References
- Assumptions
- Anti-patterns
- Distinct from
- Forcing-question library (Matt Pocock grill discipline)
Builds a synthetic 8-page vault and emits a KB health report (orphans, stale pages, glossary drift, top-20 cleanup list) cd business-operations/skills/knowledge-ops && python3 scripts/kb_ingester.py --sample
What does the knowledge-ops skill do?
Use when a Head of Ops, Knowledge Manager, or TPM-Internal needs to author, validate, or clean up company SOPs and internal runbooks (procurement intake, vendor offboarding, incident-comms cascade, employee onboarding) — including 5W2H completeness checks (Who-What-When-Where-Why-How-HowMuch), cross-link and orphan-page validation across a sprawling Notion/Confluence/Obsidian wiki, KB ingestion + hygiene reporting, and runbook step verification (named owner, expected duration, observable success signal, rollback path, escalation contact). Pairs Ishikawa's 5W2H method, Gawande's *The Checklist
How do I install it?
Run `npx skills add alirezarezvani/claude-skills --skill knowledge-ops --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From alirezarezvani/claude-skills, a repository with 23,791 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.