kb-audit
Audit a knowledge base / help center for coverage, accuracy, and findability. Use when asked to audit a help center, review KB health, find documentation gaps, reduce ticket volume with better docs, or prioritise what to write/fix. Produces an audit — a health scorecard, content gaps (driven by top ticket drivers), stale/duplicate/low-findability articles, and a prioritised fix-and-create backlog.
npx skills add mohitagw15856/pm-claude-skills --skill kb-audit --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Knowledge Base Audit Skill A help center silently rots: articles go stale, gaps let tickets through, duplicates confuse search, and nobody notices until deflection drops. This skill audits it — scoring health, mapping gaps against your *actual top ticket drivers* (so you write what reduces volume, not what's easy), and flagging stale/ duplicate/unfindable content — then hands back a prioritised backlog of what to fix and create. ## Required Inputs Ask for these only if they aren't already provided: - **The KB** — the article list/structure (titles, sections; or a sample if large). - **Top ticket drivers** — the most common support topics/questions (the single most useful input — it's what *should* be documented). - **Signals if available** — article views, search terms with no results, "was this helpful?" ratings, last-updated dates. - **The goal** — reduce ticket volume, improve self-serve, onboard a new product area? ## Output Format ### KB Audit: [help center] **1. Health scorecard** — a quick read across: **coverage** (are top topics documented?), **freshness** (how much is stale), **findability** (titles/search-friendly?), **quality** (answer-first, scannable?), **structure*
- Required Inputs
- Output Format
- KB Audit: [help center]
- Quality Checks
- Anti-Patterns
- Based On
What does the kb-audit skill do?
Audit a knowledge base / help center for coverage, accuracy, and findability. Use when asked to audit a help center, review KB health, find documentation gaps, reduce ticket volume with better docs, or prioritise what to write/fix. Produces an audit — a health scorecard, content gaps (driven by top ticket drivers), stale/duplicate/low-findability articles, and a prioritised fix-and-create backlog.
How do I install it?
Run `npx skills add mohitagw15856/pm-claude-skills --skill kb-audit --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From mohitagw15856/pm-claude-skills, a repository with 1,255 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.