journey-mapping
User and customer journey mapping for experience analysis. Creates journey maps with touchpoints, emotions, pain points, and opportunity identification.
npx skills add majiayu000/claude-skill-registry --skill journey-mapping-prorise-cool-claude-code-multi-ag-2 --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Journey Mapping Create user and customer journey maps to understand experiences, identify pain points, and discover improvement opportunities. A human-centered complement to process-focused value stream mapping. ## What is a Journey Map? A **journey map** visualizes a user's experience over time as they accomplish a goal. Unlike process maps (which show what happens), journey maps show **how it feels** from the user's perspective. | Element | Definition | Purpose | |---------|------------|---------| | **Persona** | Who is taking the journey | Focus on specific user type | | **Phases** | Major stages of the journey | Organize the experience | | **Touchpoints** | Interactions with your system | Identify contact points | | **Actions** | What the user does | Understand behavior | | **Thoughts** | What the user thinks | Understand mindset | | **Emotions** | How the user feels | Identify emotional peaks/valleys | | **Pain Points** | Friction and frustrations | Target improvements | | **Opportunities** | Ways to improve | Prioritize enhancements | ## Journey Types | Type | Scope | When to Use | |------|-------|-------------| | **Current State** | How things are today | Identify problems
- What is a Journey Map?
- Journey Types
- Workflow
- Phase 1: Preparation
- Phase 2: Map the Journey
- Phase 3: Visualize the Journey
- Phase 4: Emotion Curve
- Phase 5: Identify Moments of Truth
- Output Formats
- Narrative Summary
- Structured Data (YAML)
- Mermaid Diagrams
- Multi-Persona Workshop
- When to Use
What does the journey-mapping skill do?
User and customer journey mapping for experience analysis. Creates journey maps with touchpoints, emotions, pain points, and opportunity identification.
How do I install it?
Run `npx skills add majiayu000/claude-skill-registry --skill journey-mapping-prorise-cool-claude-code-multi-ag-2 --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From majiayu000/claude-skill-registry, a repository with 534 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.