helpdesk-automation
Automate HelpDesk tasks via Rube MCP (Composio): list tickets, manage views, use canned responses, and configure custom fields. Always search tools first for current schemas.
Profile →npx skills add sickn33/agentic-awesome-skills --skill helpdesk-automation --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# HelpDesk Automation via Rube MCP Automate HelpDesk ticketing operations through Composio's HelpDesk toolkit via Rube MCP. ## Prerequisites - Rube MCP must be connected (RUBE_SEARCH_TOOLS available) - Active HelpDesk connection via `RUBE_MANAGE_CONNECTIONS` with toolkit `helpdesk` - Always call `RUBE_SEARCH_TOOLS` first to get current tool schemas ## Setup **Get Rube MCP**: Add `https://rube.app/mcp` as an MCP server in your client configuration. No API keys needed — just add the endpoint and it works. 1. Verify Rube MCP is available by confirming `RUBE_SEARCH_TOOLS` responds 2. Call `RUBE_MANAGE_CONNECTIONS` with toolkit `helpdesk` 3. If connection is not ACTIVE, follow the returned auth link to complete HelpDesk authentication 4. Confirm connection status shows ACTIVE before running any workflows ## Core Workflows ### 1. List and Browse Tickets **When to use**: User wants to retrieve, browse, or paginate through support tickets **Tool sequence**: 1. `HELPDESK_LIST_TICKETS` - List tickets with sorting and pagination [Required] **Key parameters**: - `silo`: Ticket folder - 'tickets', 'archive', 'trash', or 'spam' (default: 'tickets') - `sortBy`: Sort field - 'createdAt', 'updatedA
- Prerequisites
- Setup
- Core Workflows
- 1. List and Browse Tickets
- 2. Manage Ticket Views
- 3. Use Canned Responses
- 4. Inspect Custom Fields
- Common Patterns
- Ticket Browsing Pattern
- Ticket Folder Navigation
- Cursor-Based Pagination
- Known Pitfalls
- Quick Reference
- When to Use
What does the helpdesk-automation skill do?
Automate HelpDesk tasks via Rube MCP (Composio): list tickets, manage views, use canned responses, and configure custom fields. Always search tools first for current schemas.
How do I install it?
Run `npx skills add sickn33/agentic-awesome-skills --skill helpdesk-automation --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From sickn33/agentic-awesome-skills, a repository with 44,414 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.