help-center-article-generator
Take support ticket clusters, FAQ patterns, product documentation, or feature specs and generate structured help center articles with step-by-step instructions, screenshot placeholders, troubleshooting sections, and related article links. Batch mode generates multiple articles from a ticket export. Pure reasoning skill.
npx skills add gooseworks-ai/goose-skills --skill help-center-article-generator --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Help Center Article Generator Turn support tickets into self-serve answers. Takes repeated questions, feature docs, or product specs and generates help center articles that reduce ticket volume. **Built for:** Early-stage teams where the same 20 questions make up 80% of support tickets, and nobody has time to write help docs. The goal is to turn one afternoon of article generation into months of ticket deflection. ## When to Use - "Write help center articles for our top support questions" - "Turn these support tickets into FAQ articles" - "Generate docs for [feature]" - "Build out our knowledge base" - "Our support volume is too high — help me create self-serve content" ## Phase 0: Intake ### Content Source (provide any/all) 1. **Support ticket export** — CSV/list of recent tickets (subject, description, resolution). The skill will cluster them to find the top recurring topics. 2. **FAQ list** — Already know the top questions? Provide them directly. 3. **Feature documentation** — Internal docs, PRDs, or specs for features that need customer-facing articles. 4. **Product walkthrough** — Describe the workflow step-by-step and the skill generates the article. 5. **Existing articles
- When to Use
- Phase 0: Intake
- Content Source (provide any/all)
- Configuration
- Phase 1: Topic Clustering (Batch Mode)
- Clustering Approach
- Cluster Output
- Phase 2: Article Generation
- Article Template — How-to
- Article Template — Troubleshooting
- Article Template — Getting Started / Quick Start
- Phase 3: Article Quality Check
- Phase 4: Output
- Single Article Mode
What does the help-center-article-generator skill do?
Take support ticket clusters, FAQ patterns, product documentation, or feature specs and generate structured help center articles with step-by-step instructions, screenshot placeholders, troubleshooting sections, and related article links. Batch mode generates multiple articles from a ticket export. Pure reasoning skill.
How do I install it?
Run `npx skills add gooseworks-ai/goose-skills --skill help-center-article-generator --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From gooseworks-ai/goose-skills, a repository with 1,091 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.