gtm-enterprise-onboarding
Four-phase framework for onboarding enterprise customers from contract to value realization. Use when implementing new enterprise customers, preventing churn during onboarding, or solving the adoption cliff that kills deals post-go-live. Includes the Week 4 ghosting pattern.
Profile →npx skills add github/awesome-copilot --skill gtm-enterprise-onboarding --agent copilot
Same command for any agent — swap --agent for claude-code, codex, cursor.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Enterprise Onboarding Four-phase framework for onboarding enterprise customers from contract to value realization. The goal isn't just go-live — it's sustained adoption that doesn't cliff at Week 12. ## When to Use **Triggers:** - "How do we onboard this enterprise customer?" - "Customer went live but adoption is weak" - "We keep losing customers 3 months after go-live" - "POC to production transition" - "How do I prevent Week 4 ghosting?" - "Customer success onboarding framework" **Context:** - Enterprise or mid-market deals - Complex technical requirements - Multiple stakeholders involved - 30-90 day implementation timelines - Risk of churn during first year --- ## Core Frameworks ### 1. The Week 4 Ghosting Problem (And How to Prevent It) **The Pattern:** Week 1: Kickoff call goes great. Everyone's excited. Week 2-3: Technical discovery, requirements gathering. Still good. Week 4: Customer stops responding. Meetings get cancelled. "Too busy." **What Happened?** You started customer onboarding before internal alignment on their side. **Who Owns This Project Internally?** - Sales rep? (Already moved to next deal) - Technical champion? (Day job took over) - Executive sponsor? (Del
- When to Use
- Core Frameworks
- 1. The Week 4 Ghosting Problem (And How to Prevent It)
- 2. The Adoption Cliff (Week 12 Problem)
- 3. Pre-Onboarding: Success Is Built Before First Customer Call
- 4. The Four-Phase Onboarding Flow
- 5. The Parallel Tracks Anti-Pattern
- Decision Trees
- Should I Start Customer Onboarding?
- Is This Onboarding At Risk?
- Is Adoption Sustained Post-Go-Live?
- Common Mistakes
- Quick Reference
- Related Skills
What does the gtm-enterprise-onboarding skill do?
Four-phase framework for onboarding enterprise customers from contract to value realization. Use when implementing new enterprise customers, preventing churn during onboarding, or solving the adoption cliff that kills deals post-go-live. Includes the Week 4 ghosting pattern.
How do I install it?
Run `npx skills add github/awesome-copilot --skill gtm-enterprise-onboarding --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From github/awesome-copilot, a repository with 37,432 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.