glean-incident-runbook
Triage: Is search returning results? Check Glean status page. '
Profile →npx skills add jeremylongshore/claude-code-plugins-plus-skills --skill glean-incident-runbook --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Glean Incident Runbook ## Overview Incident response procedures for Glean enterprise search integration failures. Covers search degradation, connector sync failures, indexing backlogs, and permission sync drift. Glean aggregates knowledge across all company tools, so incidents impact employee productivity across the entire organization. When search breaks or returns stale results, teams lose access to critical institutional knowledge. Classify severity immediately and follow the matching playbook below. ## Severity Levels | Level | Definition | Response Time | Example | |-------|-----------|---------------|---------| | P1 - Critical | Search fully down or returning zero results | 15 min | All queries return empty, API 5xx errors | | P2 - High | Connector sync failed, content going stale | 30 min | Google Drive connector last synced 24h ago | | P3 - Medium | Indexing backlog or partial result degradation | 2 hours | New documents not appearing for 4+ hours | | P4 - Low | Permission sync drift or single datasource issue | 8 hours | One user sees docs they shouldn't access | ## Diagnostic Steps ```bash # Test search API health curl -s -o /dev/null -w "HTTP %{http_code}\n" \ -H "Auth
- Overview
- Severity Levels
- Diagnostic Steps
- Incident Playbooks
- API Outage
- Authentication Failure
- Data Sync Failure
- Communication Template
- Post-Incident
- Error Handling
- Resources
- Next Steps
Test search API health
curl -s -o /dev/null -w "HTTP %{http_code}\n" \
Check datasource connector status
curl -s -H "Authorization: Bearer $GLEAN_API_TOKEN" \
Verify indexing queue depthWhat does the glean-incident-runbook skill do?
Triage: Is search returning results? Check Glean status page. '
How do I install it?
Run `npx skills add jeremylongshore/claude-code-plugins-plus-skills --skill glean-incident-runbook --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From jeremylongshore/claude-code-plugins-plus-skills, a repository with 2,630 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.