freshservice-automation
Automate Freshservice ITSM tasks via Rube MCP (Composio): create/update tickets, bulk operations, service requests, and outbound emails. Always search tools first for current schemas.
Profile →npx skills add sickn33/agentic-awesome-skills --skill freshservice-automation --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Freshservice Automation via Rube MCP Automate Freshservice IT Service Management operations through Composio's Freshservice toolkit via Rube MCP. ## Prerequisites - Rube MCP must be connected (RUBE_SEARCH_TOOLS available) - Active Freshservice connection via `RUBE_MANAGE_CONNECTIONS` with toolkit `freshservice` - Always call `RUBE_SEARCH_TOOLS` first to get current tool schemas ## Setup **Get Rube MCP**: Add `https://rube.app/mcp` as an MCP server in your client configuration. No API keys needed — just add the endpoint and it works. 1. Verify Rube MCP is available by confirming `RUBE_SEARCH_TOOLS` responds 2. Call `RUBE_MANAGE_CONNECTIONS` with toolkit `freshservice` 3. If connection is not ACTIVE, follow the returned auth link to complete Freshservice authentication 4. Confirm connection status shows ACTIVE before running any workflows ## Core Workflows ### 1. List and Search Tickets **When to use**: User wants to find, list, or search for tickets **Tool sequence**: 1. `FRESHSERVICE_LIST_TICKETS` - List tickets with optional filtering and pagination [Required] 2. `FRESHSERVICE_GET_TICKET` - Get detailed information for a specific ticket [Optional] **Key parameters for listing**:
- Prerequisites
- Setup
- Core Workflows
- 1. List and Search Tickets
- 2. Create a Ticket
- 3. Bulk Update Tickets
- 4. Create Ticket via Outbound Email
- 5. Create Service Requests
- Common Patterns
- Status Code Reference
- Priority Code Reference
- Pagination
- Finding Tickets by Date Range
- Known Pitfalls
What does the freshservice-automation skill do?
Automate Freshservice ITSM tasks via Rube MCP (Composio): create/update tickets, bulk operations, service requests, and outbound emails. Always search tools first for current schemas.
How do I install it?
Run `npx skills add sickn33/agentic-awesome-skills --skill freshservice-automation --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From sickn33/agentic-awesome-skills, a repository with 44,414 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.