freshdesk-automation
Automate Freshdesk helpdesk operations including tickets, contacts, companies, notes, and replies via Rube MCP (Composio). Always search tools first for current schemas.
Profile →npx skills add sickn33/agentic-awesome-skills --skill freshdesk-automation --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Freshdesk Automation via Rube MCP Automate Freshdesk customer support workflows including ticket management, contact and company operations, notes, replies, and ticket search through Composio's Freshdesk toolkit. ## Prerequisites - Rube MCP must be connected (RUBE_SEARCH_TOOLS available) - Active Freshdesk connection via `RUBE_MANAGE_CONNECTIONS` with toolkit `freshdesk` - Always call `RUBE_SEARCH_TOOLS` first to get current tool schemas ## Setup **Get Rube MCP**: Add `https://rube.app/mcp` as an MCP server in your client configuration. No API keys needed — just add the endpoint and it works. 1. Verify Rube MCP is available by confirming `RUBE_SEARCH_TOOLS` responds 2. Call `RUBE_MANAGE_CONNECTIONS` with toolkit `freshdesk` 3. If connection is not ACTIVE, follow the returned auth link to complete Freshdesk authentication 4. Confirm connection status shows ACTIVE before running any workflows ## Core Workflows ### 1. Create and Manage Tickets **When to use**: User wants to create a new support ticket, update an existing ticket, or view ticket details. **Tool sequence**: 1. `FRESHDESK_SEARCH_CONTACTS` - Find requester by email to get requester_id [Optional] 2. `FRESHDESK_LIST_TICKET
- Prerequisites
- Setup
- Core Workflows
- 1. Create and Manage Tickets
- 2. Search and Filter Tickets
- 3. Reply to and Add Notes on Tickets
- 4. Manage Contacts and Companies
- Common Patterns
- ID Resolution
- Pagination
- Known Pitfalls
- ID Formats
- Rate Limits
- Parameter Quirks
What does the freshdesk-automation skill do?
Automate Freshdesk helpdesk operations including tickets, contacts, companies, notes, and replies via Rube MCP (Composio). Always search tools first for current schemas.
How do I install it?
Run `npx skills add sickn33/agentic-awesome-skills --skill freshdesk-automation --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From sickn33/agentic-awesome-skills, a repository with 44,414 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.