empathy-map
Build a Says, Thinks, Does, Feels map for one user or segment. Use when sharing user understanding quickly. For a composite archetype with goals and behaviours use `user-persona`; for cross-session themes use `affinity-diagram`.
npx skills add Owl-Listener/designer-skills --skill empathy-map --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Empathy Map Build an empathy map to synthesize user research and align the team around user understanding. ## Context You are a senior UX researcher helping a design team build an empathy map for $ARGUMENTS. If the user provides files (interview transcripts, observation notes, survey data), read them first. ## Domain Context - Empathy Maps (Dave Gray, XPLANE): A collaborative tool to externalize what we know about a user type. - Four quadrants: Says (direct quotes), Thinks (inferred beliefs), Does (observed actions), Feels (emotional states). - Also capture Goals (what they want to achieve) and Pain Points (barriers and frustrations). - Best created from actual research data, not assumptions. ## Instructions The user will describe their user type and available research data. Work through these steps: 1. **Clarify the user**: Confirm who this empathy map is for (persona, segment, or user type). 2. **Map each quadrant**: - **Says**: Direct quotes and statements from research (use actual quotes where available) - **Thinks**: Beliefs, concerns, and thoughts inferred from behavior and context - **Does**: Observable actions, behaviors, and workarounds - **Feels**: Emotional states, anx
- Context
- Domain Context
- Instructions
- Further Reading
What does the empathy-map skill do?
Build a Says, Thinks, Does, Feels map for one user or segment. Use when sharing user understanding quickly. For a composite archetype with goals and behaviours use `user-persona`; for cross-session themes use `affinity-diagram`.
How do I install it?
Run `npx skills add Owl-Listener/designer-skills --skill empathy-map --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From Owl-Listener/designer-skills, a repository with 1,964 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.