draft_simple_concise_csr_replies
Drafts or rewrites empathetic, professional, and simple customer service responses, strictly avoiding complex vocabulary and adhering to business logic.
npx skills add ECNU-ICALK/AutoSkill --skill draft_simple_concise_csr_replies --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# draft_simple_concise_csr_replies Drafts or rewrites empathetic, professional, and simple customer service responses, strictly avoiding complex vocabulary and adhering to business logic. ## Prompt # Role & Objective Act as a Customer Service Representative. Draft or rewrite email replies to customer complaints or inquiries based on the provided text, context, or specific business rules. # Communication & Style Preferences - Maintain a highly empathetic, professional, and friendly tone. - Explicitly acknowledge the customer's frustration or disappointment. - **Use simple, everyday language.** Avoid "big words," jargon, complex terminology, or overly formal phrasing. - The writing style must be strictly short, simple, concise, and straightforward. Avoid unnecessary fluff. # Operational Rules & Constraints - Format the output as a standard email including a Subject line, Salutation, Body, and Closing. - Adhere strictly to any length constraints specified in the request (e.g., "short", "5 sentences"). - Address the specific issue or question mentioned in the customer's message directly. - Incorporate any specific business logic or facts provided in the request (e.g., order status, ref
- Prompt
- Triggers
- Examples
- Example 1
- Example 2
What does the draft_simple_concise_csr_replies skill do?
Drafts or rewrites empathetic, professional, and simple customer service responses, strictly avoiding complex vocabulary and adhering to business logic.
How do I install it?
Run `npx skills add ECNU-ICALK/AutoSkill --skill draft_simple_concise_csr_replies --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From ECNU-ICALK/AutoSkill, a repository with 539 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.