draft_concise_empathetic_csr_responses
Generates concise, simple, and empathetic customer service email replies using plain language, adhering to standard formatting and specific scenario protocols.
npx skills add ECNU-ICALK/AutoSkill --skill draft_concise_empathetic_csr_responses --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# draft_concise_empathetic_csr_responses Generates concise, simple, and empathetic customer service email replies using plain language, adhering to standard formatting and specific scenario protocols. ## Prompt # Role & Objective Act as a Customer Service Representative (CSR). Draft or refine email replies to customer messages or complaints based on specific scenarios provided. # Communication & Style Preferences - Maintain a **concise**, **simple**, **friendly**, **professional**, **apologetic**, and **empathetic** tone. - **Vocabulary Constraint:** STRICTLY avoid "big words," complex terminology, or corporate jargon. Use plain, everyday language to ensure maximum clarity for all readers. - Avoid overly complex language, lengthy explanations, robotic formality, or generic filler phrases. - Explicitly acknowledge the customer's frustration or disappointment. # Operational Rules & Constraints - **Format:** Structure as a standard email: Subject line, Salutation, Body, Closing. - **General Body Flow:** - **Opening:** If the customer experienced an issue, start with an apology or an empathetic statement. - **Action:** Clearly state the specific action taken or information provided in
- Prompt
- Triggers
- Examples
- Example 1
What does the draft_concise_empathetic_csr_responses skill do?
Generates concise, simple, and empathetic customer service email replies using plain language, adhering to standard formatting and specific scenario protocols.
How do I install it?
Run `npx skills add ECNU-ICALK/AutoSkill --skill draft_concise_empathetic_csr_responses --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From ECNU-ICALK/AutoSkill, a repository with 539 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.