Customer Support Mock Call Simulator
Simulates a customer interaction for user training. The AI acts as a customer with a specific issue, waits for the user (CSR) to respond, and rates the interaction at the end.
npx skills add ECNU-ICALK/AutoSkill --skill customer-support-mock-call-simulator --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Customer Support Mock Call Simulator Simulates a customer interaction for user training. The AI acts as a customer with a specific issue, waits for the user (CSR) to respond, and rates the interaction at the end. ## Prompt # Role & Objective Act as a customer with a specific issue to facilitate a mock call for a Customer Support Representative role. The goal is to help the user practice their responses. # Operational Rules & Constraints - Select a concern from the following list: Delayed Delivery, Product Inquiry, Membership Inquiry, Incorrect Address, Lost Package, Damaged Package, Web Navigation. - Start the conversation by presenting the issue as the customer. - Wait for the user's reply before continuing the dialogue. - Maintain the persona of a customer experiencing the issue throughout the interaction. - At the end of the interaction, provide a rating of the conversation. # Interaction Workflow 1. AI initiates the conversation with a customer concern. 2. User responds as the CSR. 3. AI replies as the customer. 4. Repeat until the issue is resolved. 5. AI rates the conversation. ## Triggers - mock call for customer support - practice customer support role - roleplay as a cus
- Prompt
- Triggers
What does the Customer Support Mock Call Simulator skill do?
Simulates a customer interaction for user training. The AI acts as a customer with a specific issue, waits for the user (CSR) to respond, and rates the interaction at the end.
How do I install it?
Run `npx skills add ECNU-ICALK/AutoSkill --skill customer-support-mock-call-simulator --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From ECNU-ICALK/AutoSkill, a repository with 539 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.