customer-research
Use this skill when conducting customer research - designing surveys, writing interview guides, performing NPS deep-dive analysis, interpreting behavioral analytics (funnels, cohorts, retention), or building data-driven user personas. Triggers on "create a survey", "interview script", "NPS analysis", "user persona", "behavioral analytics", "customer segmentation", "voice of customer", "churn analysis", "jobs to be done", or "research plan".
npx skills add majiayu000/claude-skill-registry --skill customer-research --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
When this skill is activated, always start your first response with the 🧢 emoji. # Customer Research Customer research is the systematic practice of understanding who your customers are, what they need, and how they behave. It combines qualitative methods (interviews, open-ended surveys) with quantitative methods (NPS, structured surveys, behavioral analytics) and synthesis techniques (persona building, segmentation, journey mapping). This skill equips an agent to design research instruments, analyze collected data, and produce actionable artifacts like personas, insight reports, and research-backed recommendations. --- ## When to use this skill Trigger this skill when the user: - Wants to design a customer survey or questionnaire - Needs an interview guide, script, or recruiting screener - Asks to analyze or interpret NPS (Net Promoter Score) data - Wants to set up or interpret behavioral analytics (funnels, cohorts, retention) - Needs to build, refine, or validate user personas - Asks about customer segmentation or Jobs To Be Done (JTBD) frameworks - Wants to synthesize qualitative data (affinity mapping, thematic analysis) - Needs a research plan or study design for a product i
- When to use this skill
- Key principles
- Core concepts
- Common tasks
- Design a customer survey
- Create an interview guide
- Conduct NPS deep-dive analysis
- Analyze behavioral analytics
- Build user personas
- Synthesize qualitative research data
- Write a research plan
- Anti-patterns / common mistakes
- Gotchas
- References
What does the customer-research skill do?
Use this skill when conducting customer research - designing surveys, writing interview guides, performing NPS deep-dive analysis, interpreting behavioral analytics (funnels, cohorts, retention), or building data-driven user personas. Triggers on "create a survey", "interview script", "NPS analysis", "user persona", "behavioral analytics", "customer segmentation", "voice of customer", "churn analysis", "jobs to be done", or "research plan".
How do I install it?
Run `npx skills add majiayu000/claude-skill-registry --skill customer-research --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From majiayu000/claude-skill-registry, a repository with 534 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.