customer-reference-tracker
Manages customer reference calls, NPS analysis, and churn pattern detection
Profile →npx skills add a5c-ai/babysitter --skill customer-reference-tracker --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Customer Reference Tracker ## Overview The Customer Reference Tracker skill manages the customer reference check process during due diligence. It coordinates reference calls, analyzes customer satisfaction patterns, and identifies churn risks through systematic customer feedback collection. ## Capabilities ### Reference Call Management - Track reference requests and scheduling - Maintain reference call question templates - Record and summarize reference call notes - Manage reference fatigue and rotation ### Customer Satisfaction Analysis - Aggregate NPS and satisfaction data - Analyze satisfaction trends over time - Segment satisfaction by customer type - Benchmark against industry standards ### Churn Pattern Detection - Identify early warning indicators - Analyze churned customer characteristics - Track save rates and win-back patterns - Model churn risk factors ### Customer Success Assessment - Evaluate customer success operations - Assess expansion and upsell patterns - Analyze customer health scoring - Review support ticket patterns ## Usage ### Coordinate Reference Calls ``` Input: Customer list, reference requirements Process: Request references, schedule calls, track compl
- Overview
- Capabilities
- Reference Call Management
- Customer Satisfaction Analysis
- Churn Pattern Detection
- Customer Success Assessment
- Usage
- Coordinate Reference Calls
- Summarize Reference Findings
- Analyze Customer Health
- Detect Churn Patterns
- Reference Call Framework
- Integration Points
- Best Practices
What does the customer-reference-tracker skill do?
Manages customer reference calls, NPS analysis, and churn pattern detection
How do I install it?
Run `npx skills add a5c-ai/babysitter --skill customer-reference-tracker --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From a5c-ai/babysitter, a repository with 1,642 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.