customer-billing-ops
Operate customer billing workflows such as subscriptions, refunds, churn triage, billing-portal recovery, and plan analysis using connected billing tools like Stripe. Use when the user needs to help a customer, inspect subscription state, or manage revenue-impacting billing operations.
npx skills add mturac/everything-openai-codex --skill customer-billing-ops --agent codex
Same command for any agent — swap --agent for claude-code, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Customer Billing Ops Use this skill for real customer operations, not generic payment API design. The goal is to help the operator answer: who is this customer, what happened, what is the safest fix, and what follow-up should we send? ## When to Use - Customer says billing is broken, they want a refund, or they cannot cancel - Investigating duplicate subscriptions, accidental charges, failed renewals, or churn risk - Reviewing plan mix, active subscriptions, yearly vs monthly conversion, or team-seat confusion - Creating or validating a billing portal flow - Auditing support complaints that touch subscriptions, invoices, refunds, or payment methods ## Preferred Tool Surface - Use connected billing tools such as Stripe first - Use email, GitHub, or issue trackers only as supporting evidence - Prefer hosted billing/customer portals over custom account-management code when the platform already provides the needed controls ## Guardrails - Never expose secret keys, full card details, or unnecessary customer PII in the response - Do not refund blindly; first classify the issue - Distinguish among: - accidental duplicate purchase - deliberate multi-seat or team purchase - broken product
- When to Use
- Preferred Tool Surface
- Guardrails
- Workflow
- 1. Identify the customer cleanly
- 2. Classify the issue
- 3. Take the safest reversible action first
- 4. Check operator-side product gaps
- 5. Produce the operator handoff
- Output Format
- Examples of Good Recommendations
What does the customer-billing-ops skill do?
Operate customer billing workflows such as subscriptions, refunds, churn triage, billing-portal recovery, and plan analysis using connected billing tools like Stripe. Use when the user needs to help a customer, inspect subscription state, or manage revenue-impacting billing operations.
How do I install it?
Run `npx skills add mturac/everything-openai-codex --skill customer-billing-ops --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From mturac/everything-openai-codex, a repository with 84 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.