cs-health-scorecard
Build a customer health scorecard for a specific account. Use when asked to score account health, assess renewal risk, build a health dashboard, or evaluate an account's likelihood to renew or expand. Produces a structured health scorecard with a RAG status, dimension scores, key risks, and recommended actions.
npx skills add mohitagw15856/pm-claude-skills --skill cs-health-scorecard --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Customer Health Scorecard Skill Produce a structured, data-driven health scorecard for a customer account — giving the CSM and leadership a clear view of renewal risk, expansion potential, and the actions needed to move the account in the right direction. ## Reads from / Writes to the Brain If a [`professional-brain`](../professional-brain/SKILL.md) (`brain/`) exists, ground in it instead of re-asking for what you already know: - **Read first:** the account's `entities/` file, its `stakeholders/` (champion, economic buyer, detractors), and `knowledge/`. Run `python3 ../professional-brain/scripts/brain_query.py ./brain "<account name>"` and carry each fact's provenance tag through. - **📥 Propose to the Brain:** after producing, propose recording the health verdict + key risks to the account `entities/` file, and a renewal-risk entry to `decisions/` if a call is made, each provenance-tagged. Show them, get a yes, then write with `../professional-brain/scripts/brain_write.py … --commit` (append-only, dry-run by default). ## Required Inputs Ask for these if not already provided: - **Account name** and tier (enterprise / mid-market / SMB) - **Contract value** (ARR) and **renewal date
- Reads from / Writes to the Brain
- Required Inputs
- Scoring Framework
- Programmatic Helper
- Output Format
- Health Score Summary
- Dimension Detail
- Product Adoption — [Score]/5
- Engagement — [Score]/5
- Outcomes — [Score]/5
- Support Health — [Score]/5
- Commercial — [Score]/5
- Top Risks
- Recommended Actions
Five scores 1-5 in order: adoption engagement outcomes support commercial python3 scripts/health_score.py --scores 4 3 4 2 5 --account "Acme Corp" Or from JSON (lets you override the default weights per account/segment) python3 scripts/health_score.py --input account.json
What does the cs-health-scorecard skill do?
Build a customer health scorecard for a specific account. Use when asked to score account health, assess renewal risk, build a health dashboard, or evaluate an account's likelihood to renew or expand. Produces a structured health scorecard with a RAG status, dimension scores, key risks, and recommended actions.
How do I install it?
Run `npx skills add mohitagw15856/pm-claude-skills --skill cs-health-scorecard --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From mohitagw15856/pm-claude-skills, a repository with 1,255 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.