cs-health-scorecard
Build a customer health scorecard for a specific account. Use when asked to score account health, assess renewal risk, build a health dashboard, or evaluate an account's likelihood to renew or expand. Produces a structured health scorecard with a RAG status, dimension scores, key risks, and recommended actions.
npx skills add majiayu000/claude-skill-registry --skill cs-health-scorecard --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Customer Health Scorecard Skill Produce a structured, data-driven health scorecard for a customer account — giving the CSM and leadership a clear view of renewal risk, expansion potential, and the actions needed to move the account in the right direction. ## Required Inputs Ask for these if not already provided: - **Account name** and tier (enterprise / mid-market / SMB) - **Contract value** (ARR) and **renewal date** - **Product usage data** — logins, DAU/MAU ratio, key feature adoption - **Support data** — open tickets, CSAT or NPS score, recent escalations - **Engagement data** — last QBR date, executive sponsor status, champion name - **Commercial data** — payment history, expansion conversations, seats used vs. licensed - **Any known risks or recent changes** at the account ## Scoring Framework Score each dimension 1–5. Weight as shown. Calculate weighted total out of 100. | Dimension | Weight | What to Score | |---|---|---| | **Product Adoption** | 30% | DAU/MAU ratio, breadth of features used, power users identified | | **Engagement** | 20% | QBR cadence, executive sponsor active, champion strength | | **Outcomes** | 20% | Customer hitting their stated goals / success metr
- Required Inputs
- Scoring Framework
- Output Format
- Health Score Summary
- Dimension Detail
- Product Adoption — [Score]/5
- Engagement — [Score]/5
- Outcomes — [Score]/5
- Support Health — [Score]/5
- Commercial — [Score]/5
- Top Risks
- Recommended Actions
- Renewal Forecast
- Quality Checks
What does the cs-health-scorecard skill do?
Build a customer health scorecard for a specific account. Use when asked to score account health, assess renewal risk, build a health dashboard, or evaluate an account's likelihood to renew or expand. Produces a structured health scorecard with a RAG status, dimension scores, key risks, and recommended actions.
How do I install it?
Run `npx skills add majiayu000/claude-skill-registry --skill cs-health-scorecard --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From majiayu000/claude-skill-registry, a repository with 534 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.