community-management-playbook
Build a community management playbook for a brand's social media channels. Use when asked to create guidelines for managing comments, DMs, and community interactions, define a moderation policy, or build response frameworks for social media community managers. Produces a complete playbook with response templates, escalation paths, moderation rules, and tone guidelines.
npx skills add mohitagw15856/pm-claude-skills --skill community-management-playbook --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Community Management Playbook Skill This skill produces a complete community management playbook covering response frameworks, tone guidelines, comment moderation rules, DM handling, crisis and escalation paths, response templates, and community health metrics. Output gives a community manager or social media team everything they need to manage public interactions consistently, professionally, and at speed. ## Required Inputs Ask the user for these if not provided: - **Brand / product name** - **Active platforms** — which channels need community management (Instagram, LinkedIn, X/Twitter, Facebook, TikTok, YouTube, Discord, Reddit, etc.) - **Team structure** — who manages community? (solo, small team, agency, rotating) - **Brand tone of voice** — how the brand sounds (e.g. warm and friendly / professional / witty / technical) - **Primary community type** — customers, fans, professional network, creators, users of a product - **Common comment types** — what kinds of interactions do you get? (support questions, complaints, praise, spam, trolls) - **Response time SLA** — how fast must the team respond? (e.g. within 2 hours on weekdays) ## Output Structure --- # Community Management
- Required Inputs
- Output Structure
- 1. Why Community Management Matters
- 2. Response Framework
- 3. Response Time SLAs
- 4. Response Templates
- Positive comments
- Questions about the product or brand
- Complaints
- Difficult interactions
- DM templates
- 5. Moderation Rules
- 6. Escalation & Crisis Protocol
- Escalation tiers
What does the community-management-playbook skill do?
Build a community management playbook for a brand's social media channels. Use when asked to create guidelines for managing comments, DMs, and community interactions, define a moderation policy, or build response frameworks for social media community managers. Produces a complete playbook with response templates, escalation paths, moderation rules, and tone guidelines.
How do I install it?
Run `npx skills add mohitagw15856/pm-claude-skills --skill community-management-playbook --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From mohitagw15856/pm-claude-skills, a repository with 1,255 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.