apology-letter
Write a sincere, effective apology to a customer, group, or the public. Use when asked to write an apology, say sorry to a customer or community, make amends after a mistake, or respond to a complaint with an apology. Produces a genuine apology — acknowledgement, taking responsibility, empathy for the impact, the concrete fix and prevention, and an offer to make it right — in the right tone, without excuses or non-apologies.
npx skills add mohitagw15856/pm-claude-skills --skill apology-letter --agent claude-code
Same command for any agent — swap --agent for codex, cursor, copilot.
Weekly change comes from our own snapshots, not the repository page — it measures attention, not adoption.
# Apology Letter Skill A real apology rebuilds trust; a non-apology ("we're sorry you feel that way") destroys it. The difference is specific: acknowledge what happened, own it without excuses, show you understand the impact, and say concretely what you'll do. This skill writes apologies that actually land — sincere, accountable, and specific to the situation. ## Working from a brief Given "apologise to a customer whose order we lost", **write the full apology anyway** — infer the impact and a reasonable remedy, label assumptions, and bracket only details to confirm (names, dates, specific compensation). Never hand back advice about apologising instead of the apology itself. ## Required Inputs Ask for these only if they aren't already provided (else infer and label): - **What happened** — the mistake, and who was affected. - **The impact** — how it affected them (inconvenience, cost, trust, harm). - **Your responsibility** — what you got wrong (own your part plainly). - **The remedy** — what you'll do to fix it and prevent recurrence, and any make-good offer. - **Recipient & tone** — one customer / a community / the public; and how formal. ## Output Format ### Apology: [situation]
- Working from a brief
- Required Inputs
- Output Format
- Apology: [situation]
- Quality Checks
- Anti-Patterns
- Based On
What does the apology-letter skill do?
Write a sincere, effective apology to a customer, group, or the public. Use when asked to write an apology, say sorry to a customer or community, make amends after a mistake, or respond to a complaint with an apology. Produces a genuine apology — acknowledgement, taking responsibility, empathy for the impact, the concrete fix and prevention, and an offer to make it right — in the right tone, without excuses or non-apologies.
How do I install it?
Run `npx skills add mohitagw15856/pm-claude-skills --skill apology-letter --agent claude-code` — it drops the skill into your project so the agent can pick it up. Swap the --agent value for codex, cursor or copilot if you use one of those.
Where does this skill come from?
From mohitagw15856/pm-claude-skills, a repository with 1,255 stars. We read it straight from the repository tree rather than a submitted listing, so what you see here is what is actually published.
Is a popular skill a good skill?
Not necessarily. Stars measure attention, not adoption — a repository can trend for a week and be abandoned. That is why we show the weekly change from our own snapshots next to the total, instead of a single flattering number.