Userplane

About Userplane

Userplane is a customer support tool designed to streamline the resolution of support issues through screen recordings. By enabling support teams to send a recording link to customers, Userplane captures a complete replay that includes console logs, network requests, and session data. This functionality is aimed at enhancing the support experience by providing teams with the necessary context to address issues without the need for extensive back-and-forth communication with customers.

The platform operates by allowing support teams to request recordings directly from their existing help desk…