cloud humans

Cloud Humans is a Brazilian company specializing in customer support solutions through artificial intelligence. Their primary offerings include ClaudIA, an AI agent capable of autonomously resolving up to 90% of customer inquiries, and Cloud Chat, a comprehensive omnichannel platform that integrates various communication channels such as WhatsApp, Instagram, chat, and email. This dual-product approach allows businesses to streamline their customer service operations while reducing reliance on human agents, thereby lowering costs and improving customer satisfaction rates (CSAT).

The Cloud Hum…