AwareCX is a customer experience intelligence platform designed to help organizations track and improve customer satisfaction through various metrics and insights. The platform enables users to run Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys, allowing teams to gather feedback from customers across multiple touchpoints, accounts, and locations. AwareCX emphasizes the importance of understanding customer sentiment in real-time and aims to facilitate actionable decisions based on the feedback collected.